FAQ

  • What is so special about Glojade?

  • Authentic: We delicately make each piece using 100% real and natural rose quartz. This provides the best healing benefits for your skin and ensures that you get products that will last a lifetime.


    Improved: Our uniquely shaped gua shas are cut above the rest. While our jade rollers are intricately made to work smoothly without squeaky sounds for an uninterrupted beauty routine.


    Socially Conscious: From our products to our packaging, every step is sourced out from hardworking Asian artisans. Glojade beauty tools are beautifully handmade by our craftsmen in China, while each packaging is handwoven by hardworking women in Vietnam.



  • How do you use Glojade products?

  • For instructions on how to use our products, please refer to the product descriptions. Alternatively, you can also refer to our blog section or follow us on Instagram for more videos.


  • I love your products, but are they safe?

  • Yes, 100% natural rose quartz like what we use for our Glojade beauty tools are not only safe but encouraged. As a matter of fact, real jade stones have antibacterial power. So not only is it anti-aging, blood boosting, and detoxifying, we can also guarantee that it poses no harm to your skin.


  • Where do you ship and how long will it take?

  • We ship worldwide for FREE. Shipping usually takes 7-14 business days after confirmation of order.

  • What is your return policy?
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    Each piece is delicately made with finest natural materials, offering you beauty tools that are created to last a lifetime. But in case it breaks, we guarantee you a brand new piece sent right to your doorstep within 30 days.

     

    If for any unfortunate reason, you are not happy with your order, send us an email within 30 days and we will process your refund. This is provided that you return your order intact to our LA office.

     

  • I’d like to work with you. How do I contact you?
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    We love working with fellow natural beauty enthusiasts! To apply for our affiliate program, follow this link. For other business inquiries, send us an email at business@glojade.com.